If you have any questions, issues or concerns please contact
us via eBay Message Center, your questions will be answered within 24
hrs. We will not be answering any email messages sent outside of eBay.
Order Cancellations and Changes
Nordshoe works hard to ship orders as quickly as possible. As
a result, once an order has been placed and paid
for, it cannot be cancelled or changed in any way. This includes
changes to the shipping information or items in the order. In the
unlikely event that Nordshoe is unable to fulfill your order, you will
receive an email notice and your original form of payment will be refunded
as soon as possible.
Only UNUSED items are accepted back for returns
Nordshoe return policy allows for products purchased from
Nordshoe and shipped to locations in the United States to be returned by
you after contacting Customer Support via the eBay Message Center during
the 30 day period following date of shipment by Nordshoe for a refund
1. full purchase price actually
paid If you
want to return the item because you do not like it: shipping and handling
charges are not refundable. Same applies to items returned by the post office
marked as undeliverable. We’ll refund the price of the product only. If you
want the item shipped to the correct address, you will have to re-purchase it
and pay shipping again.
2. full purchase price plus
shipping If you
have received damaged, defective merchandise or wrongfully stocked order. Please
notify Customer Service within 30 days.
The return instructions may be obtained by contacting
Nordshoe Customer Support via the eBay Message Center. Products must
be returned in the original packaging with a tracking number available through
US Postal Service. You are responsible for and must prepay all shipping
charges, and you shall assume all risk of loss or damage to Product while in
transit to Nordshoe. Damage and missing-part restocking fees may apply. If you
return a Product to Nordshoe (i) without requesting a return instruction
and approval from Nordshoe or (ii) beyond the 30 period, or (iii) without
proper packaging, Nordshoe retains the right to either refuse delivery of
such return or charge you a restocking fee. Please allow up to three weeks
for Nordshoe to credit your account.
Attention INTERNATIONAL Buyers: All international buyers are encouraged to inquire about
adding insurance on items over $25 (additional $2 to $5 depending on the value
of the purchase). For all international buyers, we're
not responsible for any international customs fees or duties of
the destination Country. Refuse of the package will lead to buyers $ 20% of the
total price loss as shipping, insurance, and return delivery charges.