*Please note that we charge the current State Tax rate for California Residence!!!*
SHIPPING
-All Domestic packages are shipped via USPS First Class Mail or Priority Mail Service.
-Please note that during the holiday seasons the transit time may take longer than normal and we have no control of the shipping pace.
International Shipping
-All International packages are shipped via USPS International Priority Mail Service
-Shipping cost will be calculated based on the destination and weight+ measurements of the package.
-Please note that during the holiday seasons the transit time may take longer than normal and we have no control of the shipping pace.
(Please read our shipping policy before making any purchase.)
- All orders are processed and shipped Monday through Friday ONLY. No orders will be shipped on the weekend and holidays. Any orders made on a weekend or holiday will not be processed till the next business day.
1) Orders made before 1pm will be prepared and sent out for delivery by 3pm the same day
2) Orders made after 1pm will be prepared but sent out the following morning (Friday orders will be sent out the following Monday)
3) Orders made over the weekend will be prepared but sent out the following Monday (Our local USPS is closed on Weekends)
-All orders will be shipped using strong Poly Bags or Durable Packaging Paper. We'll also double box if requested (Surcharges will be applied, PLEASE contact us first to find out.)
-If there are any issues with your order in regards to the payment and/or shipping information, we will be forced to cancel. (You can re-purchase after contacting us with the correct information)
-Once your order has been processed and a shipping label has been created, you will receive a tracking number via eBay. Please allow 24-48 hours before updates appear on your tracking number.
-Packages that are returned to us because of an incorrect address (provided by the customer) or the package was refused; customers will be responsible for the re-shipping costs.
-We will not be responsible for any delays caused by weather or uncontrollable circumstance as it is simply out of our control.
PLEASE NOTE: We DO NOT offer USPS First Class International shipping service due to it being a non track-able service.
ATTENTION INTERNATIONAL BUYERS!-
-Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
-Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
-Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges from us.
* All international packages are subject to delay of delivery time, due to US & international customs. The customs will randomly inspect package upon departure/arrival of packages.
*Shopping with us means that you agree to not hold us liable if there is any delay in the arrival of your package.
TERMS OF SALE
-DS1SPORTS is happy to accept any returns/exchanges that are sent back to us within the return window (30 days). SOME ITEMS WILL BE DECLINED- CHECK RETURN POLICY IN LISTINGS.
-PLEASE NOTE: We will not accept returns for International customers and ALL SALES ARE FINAL.
-Returns/Exchanges must be sent back in the SAME, UNWORN condition with original shoe box and original material/tags included. If you do not follow our guideline, the item may not be accepted and subject to additional charges. Please be sure to include your USER ID and ITEM # for ALL returns and exchanges.
-ALL items returned for refund are subject to a 20% restocking fee.
-Please do not ship returns/exchanges using the original shoe box as the shipping box, as they will not be accepted.
-Buyers are responsible for all shipping charges in the return/exchange process.
-Orders that are returned because the package was refused; the shipping address provided is invalid/incomplete; or the order was not picked up are subject to all shipping charges.
-If you have any additional questions about returns & exchanges, please feel free to contact us through the EBAY MESSAGING SYSTEM.
CUSTOMER FAQ's
Q: Do you sell authentic products?
A: We guarantee the authenticity of all our items. If you are unsatisfied in any manner, we do offer a 30 days return policy.
Q: Do you have other colors or sizes?
A: Our entire inventory is listed online. Please use the search function for our store to easily navigate and find other products that we carry.
Q: Can you measure the insole/width/length of the shoe?
A: We are sorry but we cannot accommodate your request as our warehouse and offices are in separate locations.
Q: Can you change my shipping address to... ?
A: We are sorry but it is against eBay and PayPal rules to ship to an address not on record. It is in both parties interest to prevent lost, stolen or damaged goods by shipping to the confirmed address. The only compromise is to refund the order and re-purchase.
Q: How do I return an item?
A: For return instructions, please contact Ebay to walk you through the process. Items must be returned in the same exact condition with all accessories and tags. A 20% restocking fees will be charged. Once the item has been received and inspected we will proceed with the buyer's request. Buyer pays for return shipping.
Q: How long will my return take to process?
A: Please allow up to 5 business days from our receipt of the item for processing. Shipping and handling fees are non-refundable. Refunds will only be returned to you by the original method of payment chosen for the order. There are no exceptions to this policy.
ABOUT US
-We are an online store with a wide variety of footwear, accessories, and clothing listed at a competitive price!
-Everything in our inventory is 100% authentic and in brand new/unused condition. We do not hold and sell any fakes or altered items, and we do not sell a "dead-stock" or used item unless first stating it in the description. Everything listed in our store is everything we purchase out of our own money from the main company brands, so the item will be sent out in its original box with any additional items originally included (if any).
-From our Customer Service Department to our Shipping department, we are here for you! We genuinely care for your experience with us and will do everything we can to assure your satisfaction. We constantly strive to improve our store so please feel free to give us any feedback or comments!
CONTACT US
-Please message us if there are any issues, concerns, or questions regarding your order/ an item. We strive to provide the best customer service so please give us the opportunity to work out any issues with you. Your input is what we need to improve our store so don’t hesitate to click on that “message” button!
-Please be aware that WEEKENDS ARE OFF and we do follow along ALL MAJOR NATIONAL US HOLIDAYS. Also, there will be slight delays in the response to your messages during the weekend and Holidays.
-Please contact us via Ebay’s messaging system not through our personal email. Due to junk mail, payment notifications, etc, your emails to us are 10x more likely to be missed.
