Store Policies

RETURN POLICY:

If the merchandise is defective or there were shipping errors, you may return the product for a full refund. 

If you need to return for any other reason, please contact us first for approval.  You would not be refunded any shipping costs*, and there is a restocking fee of 20%.  Any product that has been damaged by the buyer will not be refunded.

  *If the item had free shipping, we will still deduct the cost that we paid to ship the item to you.

Returns will be refunded shortly after items are received and inspected.

**Any mylar that is returned opened cannot be refunded.**

EXCHANGES:

We will exchange your purchase for any other items you need. Once we receive the items back from you, we can then ship out your new product.  You will be responsible for all shipping costs and any additional product costs over the exchanged amount.

When returning/exchanging items please include the following information to expedite the exchange:

• Ebay user id
• Name
• email address
• phone number.
• Shipping address
• Instructions on whether Returning or Exchanging.
• If Returning: please include reason for returning.
• If Exchanging: please include list of items and quantities you need.